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Customer Service

We are available to help you with any of your banking needs. Contact us: slcsugroup@zenithbank.com.sl, call +23279370731 or +23277230889 or visit any Zenith Bank branch closest to you.

Serving you better

At Zenith Bank Sierra Leone, we are committed to providing the best service to our customers. An important step to help improve our service is to listen to you, our customers, about what can be done to serve you better.

General Enquiries

General Enquiries

SLCSUgroup@zenithbank.com.sl or ibanksupport@zenithbank.com.sl



The ATM card has either a magnetic stripe or a processor (or chip) that allows data or information to be stored or processed in it. ATMs are a quick and convenient way to access money in your accounts.

Account and Online Services

Account and Online Services

The second you notice/realize that your details or ATM cards have been misplaced/compromised, contact us via slcsugroup@zenithbank.com.sl or ibanksupport@zenithbank.com.sl. Call +23279370731 or +23277230889 and we will immediately restore your peace of mind.

Protect Yourself

Protect Yourself

Protecting yourself online is easy if you take the time to find out what you can do to stay ahead of hackers and other elements of the criminal web. This is a good place to start. Follow our tips for a worry-free online banking experience.

Service Hours

Service Hours

We truly hope that you enjoy your banking experience with us.

Our operating hours are from 8:00 a.m. to 4:30 p.m, Monday through Friday.

However, you can access your account electronically via Internet Banking and Mobile Banking any time of the day and any day of the week. Also, our ATMs provide round-the-clock access to cash. So while our branches may close, our services are always available.

Feedback / Suggestions

Feedback / Suggestions

Feedback and suggestions should be directed to slcsugroup@zenithank.com.sl.

Contact Us

Contact Us

Head office, 18-20 Rawdon Street, Freetown. slcsugroup@zenithbank.com.sl and  Phone number: +23279370731 or +23277230889.


What Kind Of Bank Is Zenith Bank (SL) Limited?

Zenith Bank (SL) Limited is a commercial bank that deals with individuals, retail and corporate customers.

How Can I Open An Account With Zenith Bank (SL) Limited?

You can open an account with Zenith Bank (SL) Limited by completing and submitting our account opening forms along with the accompanying documentation.

How Long Those It Take To Open An Account With Zenith Bank (SL) Limited?

An account can be opened as soon as the account opening form is properly filled and submitted along with other accompanying documentation.

What Are The Different Types Of Account I Can Open With Zenith Bank (SL) Limited?

See our account services section for a list of the different kinds of account you can operate with Zenith Bank (SL) Limited.

Can I Open A Foreign Currency Account With Zenith Bank (SL) Limited?

Yes. You can open an FX account with Zenith Bank (SL) Limited.

Can I lodge In Cheques Into My Saving Account With Zenith Bank (SL) Limited?

Yes. You would be required to open a Cheque and Save Account for this purpose. See our account services section for more details on the features of cheque-in savings account.

How Do I Get My Statement Of Account?

Your statement of account will be made available to you upon request. You can receive monthly statement electronically by updating your email information with the Bank.

Your bank statement will be sent to your email in PDF format on the first working day of every month. 

For more information email slcsugroup@zenithbank.com.sl or ibanksupport@zenithbank.com.sl

What Do I Do In The Event Of Misplacing My Cheque Book?

You are strongly advised to contact our Customer Service Unit as soon as your cheque book gets missing.

You can also send a mail to slcsugroup@zenithbank.com.sl. Our Customer Service will block the cheque upon receiving your instruction.

How Do I Order For A New Cheque Book And How Long Does It Take To Get One?

A new cheque book would be issued to you within 24 hours of submitting your cheque requisition slip to our Customer Service Unit.

You can also order new cheque book through our internet banking.

What Are The Service Hours Of Zenith Bank (SL) Limited?

Zenith Bank (SL) Limited opens for business from Mondays to Fridays excluding statutory public holidays. The service hour is between 8:30am to 4:30 pm.

Internet Banking

What Is Internet Banking?

Internet banking is a real-time solution that allows you to access your accounts 24 hours a day, 7 days a week. You may check your balances, view your account statements and transaction history for your various accounts. You can also transfer money between your accounts, pay your bills, change your password over the Internet all in a secure manner.

What Do I Need To Make Use Of This Service And How Does It Work?

Our Internet Banking is easy to use. All you need is a personal computer that is connected to the Internet, any browser of your choice - Microsoft® Internet Explorer and Netscape Navigator/Communicator. Then, open your browser and log on to Zenith Bank Internet Banking website and you are banking online already!  

How Do I Sign-Up For Internet Banking?

 If you are already a customer with Zenith Bank, here are the things you need to do: 

bullet Contact your account officer to send you the Internetbanking application form . Upon filling the form , your user access code and password will be given to you. Please read our Electronic Banking terms and conditions...
bullet You can also >> Print the Internet Banking Application Form online.
bullet Click here >> View Account Details, to log to our internet Banking Application

I'm Already Signed Up For Internet Banking. How Do I Sign-On?

As long as you have Internet connection, Simply open your browser and log on to Zenith Bank website and click on the Internet banking. Enter your Customer Access Code, Username and Password at the prompt.

To get started click on the links below and enter your Customer  Access Code, Username and Password.

View Account Details

How Secure Is Internet Banking?

The information you provide is kept strictly confidential. And the latest electronic encryption technology ensures the secure transfer of information over the Internet. Our banking service is safe. Because account security is important to us, we have built safety measures into Zenith Bank which reflect the importance of this issue. You'll be allowed to change your own password, and all information sent and received is encrypted.

I Am Having Problems Accessing The Internet Banking Application And Viewing My Account Statements, What Could Be The Problem?

Be sure you are connected to the Internet and you are currently logged on to the Internet banking application. If you are on a dial-up connection, viewing statements may be very slow due to the poor Internet connection. However, we encourage you to have patience and click refresh often for the page to show.

What If I Forget My Customer Access Code, Username And Password?

If you forget your Customer Access Code, Username and Password, you should contact us and we will send them to you.

Can I View All My Accounts Via The Internet, Including My Accounts At Other Branches Of Zenith Bank?

Yes, you can view all your various accounts. Our Banking package enables you to view your accounts both at the head office and the branches.

How Secure Is My Transaction?

The safety and confidentiality of customers' personal information is our top priority. The security system makes use of the latest in technologies, standards, and business practices to guarantee customer security including: Firewall Protection, Password Security and Data Security, Secure Socket Layer (SSL), Audits and Inspections, Data Integrity, and Physical Security.

How Often Can I Transfer Funds?

You can transfer funds 24 hours a day, seven days a week through the convenience of your computer up to the maximum daily transfer limit of ₦150,000 (One Hundred And Fifty Thousand Naira) per account and a maximum daily limit of three transactions per account.

How Long Does It Take To Transfer Funds?

Initial approval usually occurs within a 48 hour period, but may take up to three business days. Once any account has been approved, funds may be transferred at your convenience and will usually take five minutes for transferred funds to be accessible.

Can I Transfer Funds Either Internationally Or To Other Funds Transfer Companies Such As Western Union?

Not at this time. Zenith Bank Inter Account Transfer can only be sent to another Current/Savings Account within Zenith Bank Plc with a valid Current/Savings Account Number.

How Does The Approval Process Work?

The Zenith Bank Inter Account Transfer approval process consists of basic verification of the information that you provided. The ‘To Account’ of the beneficiary account will be checked against the database for validity of the account. The approval process is done to ensure the safety and security of your transaction.

When I Entered An Amount To Be Transferred And Submitted The Transfer, I Received The Message "Please Enter Valid Amount"

When entering the naira amount of your transfer, do not enter "₦". Hit the back button on your browser and re-enter the naira amount entering only numbers.

When I am entering the requested Zenith Bank Inter account transfer informat, what goes in the Transaction Description Box?

Though this is an optional field, it is for your personal use. You can enter any descriptive word or sentence that helps you identify the transaction.

What If I Have Another Question?

You may e-mail us at ebusiness@zenithbank.com.sl or call us at 022-225400, 225666, 227667-8, 225070 during our customer service Hours. We look forward to serving you!

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